20% under budget — Hershey’s transformation from 1999 disaster to 2002 success (WP03)
inventory accuracy Hershey achieved in 2002, three years after supply chain collapse
24-48 hours — order turnaround improvement in Hershey’s successful second implementation
same vendor, same kind of system, different organizational approach, opposite outcome
Not a blame exercise — a diagnostic. The HCIR™ maps the organizational gaps that produced the failure. Where readiness was lowest. Where alignment was weakest.
P.R.O.V.E.™ strategy built specifically for recovery: what to fix first, what to sequence, and how to rebuild organizational confidence after a failure.
After a failed deployment, workforce trust is damaged. The ADAPT Index™ measures the trust dimension and designs interventions that rebuild belief in the transformation.
Leadership after failure is often fragmented — blame, defensiveness, and risk aversion replace strategic thinking. The executive alignment process rebuilds coherent direction.
Nothing relaunches until readiness data supports the decision. Evidence-based go/no-go gates that prevent repeating the same pattern.
Governance-grade reporting that gives the board confidence in the relaunch plan. Scored readiness dimensions, intervention progress, and evidence-based timelines.
The same company. The same vendor. The same kind of system. The only difference: organizational readiness. Your failed transformation isn’t the end of the story — it’s the data point that tells you what to measure next time. The H.E.A.D. First™ diagnostic maps the gap. The P.R.O.V.E.™ strategy fills it. Recovery starts with the right diagnosis.
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