National Grid cleanup cost from a $383M project the dashboards said was on track (NY PSC)
Target Canada data accuracy vs.98% in U.S. stores — nobody measured it independently ($7B loss)
National Grid financial close time after go-live (NY PSC)
stabilization costs when operational readiness isn’t measured
Separate from the project team, sponsored at governance level. The readiness picture your internal reporting structurally cannot produce.
The second picture your steering committee needs— workforce proficiency, data accuracy, process readiness, and cultural feedback health.
The electrification lesson: bolt-on fails, redesign wins. We ensure processes are rebuilt around the technology, not retrofitted.
The single most critical operational variable. Target Canada ran at 30% data accuracy while U.S. stores ran at 98%. Nobody measured it until it was too late.
Evidence-based decision points that replace politics-based go/no-go calls. Nothing goes live until readiness data supports the decision.
Low six-figure diagnostic vs. $100M–$7B documented failure costs. The cheapest insurance policy in the enterprise, delivered in 6 weeks.
Your project metrics say on track. But the documented failure pattern — Hershey, Target Canada, National Grid — says the readiness picture is the one that determines the outcome. In 3-4 weeks, the H.E.A.D. First™ diagnostic delivers the second picture your steering committee needs. Low-risk, structured, measurable. The way you need it.
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